At MG DREAM ZONE, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.
1. Return Eligibility
Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from the product ordered.
Return requests should be made within 3 days of receiving the order.
Items must be returned in their original condition, unused, unworn, unwashed and with the original tags and packaging where applicable.
2. Items That Cannot Be Returned
Returns may not be accepted for:
- Items that have been worn, washed or damaged after delivery.
- Items without original tags or packaging where applicable.
- Items damaged due to improper use or care.
- Items returned after the permitted return period.
- Items that are otherwise not in their original condition.
3. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact MG DREAM ZONE as soon as possible.
Customers may be asked to provide clear photographs or videos showing the issue so that we can review the return request.
After reviewing the request, we will inform you whether the item is eligible for return, replacement or refund.
4. Change of Mind
Returns due to a change of mind, incorrect size selection or personal preference may be accepted at the discretion of MG DREAM ZONE, depending on the condition and availability of the item.
Any applicable return delivery charges may be the responsibility of the customer.
5. Exchange
Where possible, MG DREAM ZONE may offer an exchange for another size or item, subject to product availability.
If the requested replacement item is unavailable, another suitable resolution may be offered.
6. Refunds
If a refund is approved, the refund will normally be processed after the returned item has been received and inspected.
Refunds may be made using the original payment method where applicable.
The time required for the refund to appear in the customer's account may depend on the payment provider or bank.
7. Return Delivery Charges
If the return is due to an error by MG DREAM ZONE, such as sending an incorrect or defective product, we will make reasonable arrangements regarding the return delivery cost.
For returns requested for reasons such as change of mind or incorrect size selection, the customer may be responsible for return delivery charges.
8. How to Request a Return
To request a return or refund, please contact MG DREAM ZONE through the contact details provided on our website.
Please provide your order details and, where relevant, photographs or other evidence of the issue with the product.
9. Order Cancellation
Customers should contact MG DREAM ZONE as soon as possible if they wish to cancel an order.
Cancellation requests may not be possible once an order has already been processed or dispatched.
10. Policy Changes
MG DREAM ZONE reserves the right to update this Return & Refund Policy when necessary. The latest version will always be published on this page.
11. Contact
If you have any questions regarding returns or refunds, please contact MG DREAM ZONE through the contact information available on our website.